Skip to content
Free US Delivery: 3–5 Business Days 30-Day Return Policy US Support: +1 435 351 1541

Terms & Conditions

The terms that apply when you buy from velshly.com.

Last updated: 1 November 2026

At a glance

  • These terms govern purchases made on velshly.com.
  • Orders process in 1–2 business days; domestic US delivery takes 3–5 business days.
  • We offer a 30-Day Return Policy with zero restocking fees. See our Returns & Refunds Policy.
  • All transactions and prices are in US Dollars ($ USD).

1. About Velshly

velshly.com is operated by Velshly, located at Egid-Harrer-Straße 34K, Gilbert, Arizona 85233, United Kingdom. Email: support@velshly.com, Phone: +1 435 351 1541. References to “we”, “us”, and “our” refer to Velshly, and “you” refers to the visitor, customer, or account holder.

2. Acceptance of terms

By visiting our website or purchasing products from Velshly, you agree to be bound by these Terms & Conditions, our Privacy Policy, and our Shipping & Delivery Policy. If you do not agree, please do not use our services.

3. Product representations & pricing

We strive to display product images, descriptions, dimensions, and botanical specifications as accurately as possible. Prices are quoted in US Dollars (USD $) and are subject to change without notice prior to order confirmation. If an obvious typographical error in pricing occurs, we reserve the right to notify you and cancel or correct the order.

4. Order placement & acceptance

  1. Placing an order constitutes an offer to purchase. A confirmation email acknowledging receipt does not signify contractual acceptance.
  2. Order acceptance occurs when we confirm shipment and generate your carrier tracking number.
  3. We reserve the right to refuse or cancel orders due to inventory limitations, suspected fraud, or shipping restrictions.

5. Payment & billing

Payment is collected at checkout via credit/debit card, processed securely through our PCI-DSS compliant payment gateway (Stripe). We do not store or have direct access to your full credit card details.

6. Shipping & delivery

Orders are processed within 1–2 business days and delivered within 3–5 business days via USPS, UPS, or FedEx. Title and risk of loss pass to you upon delivery by the carrier to your specified address. Complete details are outlined in our Shipping Policy.

7. Returns & refunds

You may request a return within 30 days of delivery. For damaged or defective goods, we provide a prepaid return label at no cost. For change of mind, items must remain factory-sealed. We do not charge restocking fees. Full details are set forth in our Returns & Refunds Policy.

8. Limitation of liability

In no event shall Velshly, its officers, or employees be liable for indirect, incidental, or consequential damages resulting from your use of the website or purchased items. Our total liability for any claim arising out of an order is limited to the amount paid for the product.

9. Governing law & jurisdiction

These terms and any dispute arising from your purchase or use of velshly.com shall be governed by and construed in accordance with the laws of the England and Wales, United Kingdom, without regard to conflict of law principles.

10. Contact information

Velshly
Address: Egid-Harrer-Straße 34K, Gilbert, Arizona 85233, United Kingdom
Email: support@velshly.com
Phone: +1 435 351 1541
Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)

Scroll to Top