Shipping Policy
Where Do We Deliver?
We currently ship to addresses within the United States.
We may also accept orders for delivery to the United Arab Emirates where available.
Shipping Cost
We offer Free Standard Shipping on eligible orders.
Order Processing & Delivery
| Order Cut-off Time | 2:00 PM |
|---|---|
| Timezone | (GMT-08:00) Pacific Standard Time (Los Angeles) |
| Handling Time | 1–2 business days |
| Handling Days | Monday–Saturday |
| Transit Time | 5–8 business days |
| Shipping Days | Monday–Saturday |
| Total Estimated Delivery Time | 6–10 business days |
Orders placed before the 2:00 PM order cut-off time will be processed according to the handling schedule above. Orders placed after the cut-off time, on Sundays, or on applicable holidays may be processed on the next available business day.
Estimated delivery time is calculated based on handling time and transit time. Delivery estimates may be adjusted for public holidays or circumstances outside our control.
Estimated Delivery Time
For all destinations, the estimated total delivery time is:
- All destinations: 6–10 business days
- Handling: 1–2 business days
- Transit: 5–8 business days
Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, holidays, weather, and other circumstances.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Please allow 24–48 hours for tracking information to become available after the shipment has been handed to the carrier.
If you have not received your order within the estimated delivery window, please contact us for assistance.
Multiple Shipping Addresses
We do not support shipping to multiple addresses within a single order.
If you need items delivered to different locations, please place separate orders.
Returns & Exchanges
We accept returns for eligible products within 30 days of delivery. Products must be new and meet the requirements outlined in our Return Policy.
We also accept exchanges for eligible products within the applicable return window.
If your item arrives damaged, defective, or incorrect, please contact us with your order number and clear photos of the issue.
For full details, visit our Return Policy.
Customer Support
We're available 24/7 for any inquiries. If you have questions about shipping, delivery, tracking, or your order, please contact us:
- 📍 Address: 42121 Red Maple St, Hammond, LA 70403, United States
- ☎ Phone: +1 435 352 6597
- ✉ Email: support@velshly.com