faqs

You can track your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can enter your order number in the "Track Packages" section on our website (velshly.com).

We accept all major credit and debit cards, including Visa and MasterCard.

Currently, we ship within the United States, UAE.

If you're experiencing issues with our website, please contact us with details about the problem so we can resolve it as soon as possible.

Please reach out to us and provide details about the error you're encountering so we can assist you promptly.

If you notice an error in your shipping address, contact us immediately. If your order hasn't shipped yet, we can update the address. Otherwise, we will need to wait until the item is returned to us before resending it.

If your package is marked as "undeliverable" and returned to us, we will reship it to you at no additional cost.

You may return items within 30 days of delivery. Items must be new and in their original condition and packaging. We accept returns for both defective and non-defective products.

To initiate a return, email us at support@velshly.com.

We accept exchanges for eligible items. Please email us at support@velshly.com, and we will guide you through the process.

If your item has any defects or was damaged during shipping, please contact us as soon as possible. We will review the issue and provide the appropriate replacement, exchange, or refund according to our return policy.

We sincerely apologize for any mistakes. Please email us at support@velshly.com with your order number and details of the issue. We will review the situation and assist you with the appropriate replacement, exchange, or return process.