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Free US Delivery: 3–5 Business Days 30-Day Return Policy US Support: +1 435 351 1541

Returns & Refunds Policy

Our 30-Day Return Policy, your statutory rights, and how refunds work.

Last updated: 1 November 2026

At a glance

  • Return window: 30 days from the date of delivery.
  • Restocking fee: $0.00 (No restocking fees on any returns).
  • Return shipping cost: Free prepaid return label for defective, damaged, or incorrect items. For customer change of mind, the customer covers the return shipping label.
  • Refund timing: Processed within 5–7 business days to the original payment method in USD ($).
  • How to start: Contact us at support@velshly.com with your order number.

1. 30-Day Return Policy

At Velshly, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may initiate a return within 30 days of receiving your item.

  • Condition: To be eligible for a return, your item must be in the same condition that you received it: unused, in its original packaging, and with all protective sleeves, factory seals, accessories, and documentation intact.
  • Artificial Trees & Plants: Artificial trees and plants must be in original condition, unused, and in their original packaging with all protective materials intact.
  • Restocking Fee: We charge $0.00 restocking fee. You will never be charged a restocking fee when returning an item to Velshly.

2. Defective, damaged, or incorrect items

Please inspect your order upon reception. If the item is defective, damaged in transit, or if you receive the incorrect product, contact us immediately at support@velshly.com with your order number and photos of the issue.

In all cases of damaged, defective, or incorrect products, Velshly provides a prepaid return shipping label at zero cost to you ($0.00). Once received, we will promptly send a replacement or issue a full refund to your original payment method.

3. Change of mind returns

If you wish to return an eligible, factory-sealed item due to change of mind:

  1. Contact us within 30 days of delivery at support@velshly.com with your order number.
  2. Our team will issue a Return Merchandise Authorization (RMA) along with step-by-step return instructions.
  3. For change-of-mind returns, the customer is responsible for arranging and paying for trackable return shipping to our warehouse.

4. Return address

All returns must be shipped to our designated US facility:

Velshly Returns Department
Egid-Harrer-Straße 34K
Georgensgmünd 91166
United Kingdom

Please do not send packages back without contacting us first for an RMA, as unrecorded returns may experience processing delays.

5. Refunds

Once your return is received and inspected at our facility, we will send you an email confirmation. If approved, your refund will be processed immediately to your original payment method:

  • Processing Time: Refunds are processed by Velshly within 5–7 business days of return delivery.
  • Currency: All refunds are issued in US Dollars (USD $).
  • Bank Settlement: Depending on your card issuer or bank (e.g. Visa, Mastercard, AMEX), it may take an additional 2–5 business days for the credit to appear on your statement.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Contact us

If you have any questions about returns, refunds, or cancellations, please contact us:

Velshly
Address: Egid-Harrer-Straße 34K, Gilbert, Arizona 85233, United Kingdom
Email: support@velshly.com
Phone: +1 435 351 1541
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (CST)

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