Frequently asked questions
Everything you need to know about ordering, delivery, returns and refunds. Can’t find your answer? We are only a message away.
Orders & delivery
How do I place an order?
Add the products you want to your basket, go to checkout, enter your delivery details and pay using the methods shown. We will email you an order confirmation.
How long does order processing take?
Orders typically process within 1–2 business days (Monday–Friday). Orders placed before 2:00 PM PST begin processing the same business day.
How long does delivery take?
Standard domestic US delivery takes an estimated 3–5 business days after dispatch. You will receive an email with live carrier tracking as soon as your parcel is shipped.
How can I track my order?
We will email you when your order is dispatched, including a tracking reference where the carrier provides one. You can also use our Track your order page with your order number and email address.
Can I change or cancel my order?
Contact us as soon as possible with your order number. If the order has not been dispatched we will do our best to help. You also have a statutory right to cancel after delivery: see our Returns & Refunds Policy.
Where do you deliver?
We deliver to addresses across the continental United States, Alaska, and Hawaii via USPS, UPS, and FedEx. Standard domestic shipping is free on all orders.
Returns & refunds
What is the Velshly 30-day return policy?
You may return eligible items within 30 days of delivery. Items should be in original factory condition with all seals intact. There is zero restocking fee. Contact support@velshly.com to receive an RMA and return instructions.
What are my cancellation and return rights?
We offer a hassle-free 30-Day Return Policy on all eligible items. If an item arrives damaged or defective, we provide a free prepaid return label and a full refund or replacement. For change of mind, items must remain factory-sealed. We do not charge restocking fees.
What should I do if my product arrives damaged or faulty?
If your tree or plant arrives damaged or defective, notify our support team within 30 days at support@velshly.com with your order number and clear photos. We will provide an immediate prepaid return label and send a prompt replacement or issue a 100% refund.
Who pays for return postage?
For any defective, damaged, or incorrect deliveries, Velshly covers 100% of return shipping costs via a prepaid label. For standard change-of-mind returns, the customer covers the return shipping cost. We never charge restocking fees.
How long do refunds take?
Once your return is received and inspected at our return facility, refunds are processed within 5–7 business days to your original payment method in USD ($).
Products
Where can I find product specifications?
Each product page shows the brand, model number and key details, with more information in the Description and Specifications sections.
Will an appliance fit my space?
Please check the dimensions in the product details, and measure your space and delivery route before ordering. If you are unsure, contact us before you buy.
Payments & privacy
How is my personal information used?
We use it to process your order, deliver it and support you. You can read the details in our Privacy Policy.
Does Velshly store my card details?
No. All transactions are securely processed through our PCI-DSS compliant payment provider (Stripe). We never see, store, or have access to your full credit card information.
About REMOWERS
Who is Velshly?
Velshly is an online retailer of premium handcrafted artificial ficus trees, faux indoor palms, and designer botanical greenery. We bring the beauty of natural foliage into homes, offices, and commercial spaces without any maintenance.
How can I contact Velshly?
You can reach our US support team by emailing support@velshly.com, calling +1 435 351 1541, or using our contact form. Our business address is Egid-Harrer-Straße 34K, Gilbert, Arizona 85233, United Kingdom. Customer support hours are Monday through Friday, 9:00 AM – 5:00 PM (CST).