Return & Refund Policy

At Velshly, customer satisfaction is important to us. If there is an issue with your order, we are committed to resolving it in a fair, transparent, and timely manner.

Return Policy Summary

Return Eligibility

You may request a return within 30 days of the delivery date.

To be eligible for a return:

• Both defective and non-defective products are accepted
• Products must be new and unused
• Products must be returned in their original condition
• Proof of purchase is required

Certain items may be excluded from returns where permitted by law. If an item is not eligible, this will be communicated during the return request process.

Return Shipping Label

A return shipping label is included in the package and is provided free of charge for eligible returns.

Please follow the return instructions provided with your order and use the provided return label when sending the product back.

How to Request a Return

Step 1: Contact Us

Please contact us before returning any item.

• Email: support@velshly.com
• Phone: +1 435 352 6597

If the item is damaged or defective, please include clear photos and a brief description of the issue.

Step 2: Receive Return Instructions

Once your request is reviewed, we will provide the necessary return instructions and confirm the return process.

Returns sent without prior approval may not be accepted.

Step 3: Return the Item

After approval, return the item by mail using the return shipping label provided with your order.

Please keep your shipping receipt and tracking information until your return has been completed.

Refund Process

• Returned items are inspected after receipt
• Refund processing may take up to 30 days
• Approved refunds are issued to the original payment method
• There are no restocking fees

Please note that after we process your refund, your bank or payment provider may require additional time to post the funds to your account.

Exchanges

We accept exchanges for eligible products within 30 days of delivery.

To request an exchange:

• Contact us before returning the item
• The product must be new and meet the return eligibility requirements
• The exchange must be requested within 30 days of delivery

If the requested replacement item is unavailable, you may choose to receive a refund instead.

Incorrect, Defective, or Damaged Items

If you receive an item that is incorrect, defective, or damaged:

• Contact us as soon as possible with a clear photo of the issue
• We will review the issue and provide return instructions when necessary
• Eligible customers may choose between a replacement or a full refund
• A return shipping label will be provided free of charge for eligible defective, damaged, or incorrect items